Terms & Conditions

Terms & Conditions

You are very welcome to Lutsia.ie These are the terms and conditions on which we do business for goods ordered through this website.  They do not affect the consumer's statutory rights. These terms and conditions govern your use of the site and purchase of goods and services from the site.You will also find information on orders and returns. If you have any questions please us by using the Contact Us form. Please read these terms and conditions carefully before using the site. By accessing the site and /or placing an order you are accepting the terms and conditions and signifying your consent for us to use your information in accordance with our privacy policy.  If you do not agree to them, you may not use and access this website.

The Terms of Service may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 

 

Use of the Website Lutsia.ie

Lutsia.ie is an online service provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.

We have taken great care to ensure that the items on our website are presented as accurately as possible. However any irregularities will depend upon your own personal monitor and we therefore cannot guarantee that the appearance of the actual item is absolutely accurate.

 

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability.By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. 

We will retain the legal ownership of the items until full payment has been made by you and such payment has been received by us. Legal ownership of the items will immediately revert to us if we refund any such payment to you. 

If you require any information regarding your order(s) please contact Lutsia on +353 (0) 858291196  during our office hours of 0930 – 1730 Monday to Saturday GMT, or lucia@lutsia.ie

We may not accept your order if we are unable to obtain authorisation for your payment.

 

To be eligible to purchase Items on this Website you must:

  • be the holder of a valid debit/credit card

  • warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

 

Price and Delivery

All prices quoted are in euro.

We deliver worldwide. We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time.

We always send goods by Fastway Couriers. You are responsible for making arrangements to receive the goods and where goods are held at delivery depot due to no one being there to sign for them, you are responsible for collecting the goods promptly. It is important you supply an accurate address and phone number.

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods. We deliver worldwide. We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time.

 

Cancelled Orders by Us

Occasionally due to stock issues we may have to cancel items within your order because we are unable to fulfil them. In this case we will not have charged your card at this point, so the order will be voiced and the original card authorisation reversed. This should not result in any charge to your card. Please note that some banks display authorisation requests on cards on their online banking, but this is not a debit from your account.

 

Your Right to Cancel your Order (Right of Withdrawal)

Under the Consumer Protection (Distance Selling) Regulations 2001, you have a right to cancel your order for any item purchased on this website within seven working days (not including weekends or bank holidays) from the day after delivery of your item(s) for a full refund,, provided the goods are in perfect condition, and provided that;

  1. You will be responsible for the cost to return the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods.
  2. Customised/Custom orders or personalised goods cannot be refunded or exchanged.

To cancel, you can email, write to us (see contact us page for details) or call us on +353 (0) 858291196. Once we have received the returned goods, we will refund your money within 30 days.

Our Promise

At Lutsia.ie our priority is your satisfaction with our products and services. In the unlikely event that you are unhappy please contact us directly and we will be happy to help solve your problem.

 

Disclaimer

Lutsia reserves the right to change, modify, substitute or remove items on the site without any notification. We will endeavour to make sure all our descriptions are correct, but please understand these may vary slightly from time to time.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Lutsia will try to keep the site as up to date as possible but we cannot guarantee that the site will be completely free from technical errors. 

 

Representations and Warranties: Limitations of liability 

We warrant that all our products are of satisfactory quality, comply with their description, are fit for their purpose and that we have good title to sell them to you.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any

  • interruption of business;

  • access delays or access interruptions to the Website;

  • data non-delivery, mis-delivery, corruption, destruction or other modification;

  • loss or damages of any sort incurred as a result of dealings with or the presence of off- Website links on the Website;

  • computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites;

  • any inaccuracies, omissions or misleading, false or deceptive statement in the content; or

  • events beyond our reasonable control.

 

Privacy Policy

Lutsia respects your concerns about privacy and follow strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner. We do not disclose information you provide to third parties.

Postal addresses and telephone numbers are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or enquiries placed through our site.

We will use your email address as a convenient way to contact you about your order or of any reminder service you have. From time to time we may email you with updates on special offers and new products of Lutsia website or to notify you of a new stockist in your area.

Currently, Lutsia gathers online customer information to enhance your online experience with us, to improve and maintain the content of our website, and for marketing and promotional purposes.

 

Contact Details:

 

Lutsia Butique

Unit 2

85 A The Quay

Waterford

 

 

Phone number: 00353 858291196

Email: lucia@lutsia.ie

 

Registered in Ireland